CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: alienscollection@gmail.com
or fill in our contact form:
FAQ
01
I’ve found the merch I want but can’t select my size
We apologize for the inconvenience. At Aliens Collection, our NFT merchandise offerings are unique digital assets and do not have physical sizes. As a result, traditional sizing options do not apply. Our focus is on providing captivating digital art and collectibles that can be enjoyed and traded within the digital realm. If you have any further questions or need assistance, please don't hesitate to reach out to our dedicated customer support team, who will be more than happy to assist you.
03
Has my order been sent yet ?
Thank you for your order with Aliens Collection! To check the status of your order, please log in to your account and navigate to the "Order History" section. Here, you will find real-time updates on the processing and shipping status of your purchase. If you have any specific inquiries or require further assistance, feel free to contact our support team, and we'll be glad to provide you with the latest information on your order's shipment.
05
Part of my order is missing
We apologize for any oversight. If you believe that a part of your order is missing, please contact our customer support team immediately with your order details and a description of the missing item. We will investigate the issue promptly and work to resolve it to your satisfaction. Your experience is important to us, and we are committed to ensuring that you receive the complete and exceptional Aliens Collection merchandise you've selected.
07
Which methods of payments can I use?
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At Aliens Collection, we offer a variety of convenient payment methods to cater to our diverse community. Currently, you can make purchases using major currencies such as USD and NGN. If you encounter any issues or have specific payment-related inquiries, please feel free to contact our dedicated customer support team for further assistance.
09
Is it safe to order online?
Absolutely, your online security is a top priority at Aliens Collection. We employ state-of-the-art encryption and security measures to ensure that your personal and payment information is fully protected when placing orders on our platform. Our secure checkout process is designed to safeguard your data and provide you with a safe and seamless shopping experience. If you have any concerns or encounter any issues while ordering, please don't hesitate to contact our dedicated customer support team for assistance. Your trust and security are of the utmost importance to us.
02
Can you give me more information about the merches?
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Certainly! Aliens Collection offers a diverse range of captivating NFT merchandise, encompassing digital art pieces, collectibles, and immersive virtual experiences. Our curated selection showcases the artistic ingenuity of our talented creators, encompassing various themes and styles to cater to a wide range of preferences. Each NFT merchandise piece is a unique digital asset, secured through blockchain technology, ensuring authenticity and ownership. Keep an eye on our regularly updated offerings for the latest additions to our NFT merchandise collection!
04
Can I track my order ?
Absolutely! Tracking your order with Aliens Collection is a breeze. Upon completing your purchase, you will receive a confirmation email that includes a unique transaction ID and a link to our order tracking portal. Simply click on the link or navigate to the portal on our website, enter your transaction ID, and voila – you'll be able to monitor the status and progress of your order in real-time. Should you encounter any issues or have questions along the way, our dedicated customer support team is always ready to assist you.
06
You’ve sent me the wrong items
We apologize for any mix-up with your order. If you have received incorrect items from Aliens Collection, please contact our customer support immediately at alienscollection@gmail.com. Kindly provide your order details and a description of the items received, and our team will swiftly address the issue and ensure that the correct items are promptly sent to you. Your satisfaction is our priority, and we appreciate your understanding as we work to rectify this situation.
08
I forgot to use my discount code
No worries! If you forgot to apply your discount code during the checkout process on Aliens Collection, please reach out to our dedicated customer support team with your order details and the discount code. They'll be glad to assist you in applying the discount retroactively, ensuring you receive the savings you're entitled to. Just provide the necessary information, and our team will make sure you're taken care of.
10
Delivery - How much is it and how long does it take?
Delivery Details: The delivery of our Aliens Collection NFT merchandise is instantaneous and conducted entirely within the digital realm. As digital assets, there is no physical shipping required, eliminating shipping costs and delivery times associated with traditional physical products. Once you make a purchase, you will immediately receive access to your NFT artwork or collectible, ready for you to enjoy, showcase, or trade within your preferred NFT platform. If you have any further inquiries, please don't hesitate to contact our dedicated customer support team for assistance.